In an effort to provide exceptional care and service, Pacific Grove Family Medicine has adopted a membership model of care. Sometimes called “concierge medicine”, this model allows the physician to spend significantly more as well as higher quality time with patients.
This model results in a more complete relationship between the physician and patient, as well as less costly, and higher quality care.
In a study published in the American Journal of Managed Care, patients who joined such practices experienced fewer emergency department visits and inpatient admissions than patients who did not join.
Another study published in the same journal showed that patients in such practices were admitted to the hospital more than 70 percent less than patients in traditional primary care practices.
In atmosphere of openness and trust, we will be able to truly get to know you and your needs, wants, dreams, as well as having the time and energy to dig deeply into your health concerns. No evaluation and treatment of disease can be complete without this level of knowledge and trust. In addition to these goals, membership offers the following benefits and services, as outlined in our contract:
Your chosen Provider will serve as your family physician and become your primary care provider.
You will have direct access to provider for consultation 24 hours per day, seven days per week, via either telephone or email. When provider is on vacation or otherwise unavailable, you will have access to a qualified physician whom provider will designate to serve you in his or her absence. All Benefits and Services will continue to be available to you while he or she is unavailable.
Routine appointments will be for up to 30 minutes. Your wait time at the office will not exceed 45 minutes; if it does, you will be paid $50 for your inconvenience. In an emergency, you will be given a same day appointment. If necessary, I will come to your home to assess or treat you.
A triage Medical Assistant and Physician Assistant will be available at my office during business hours to help quickly resolve your medical problems.
If you require hospitalization, provider will personally communicate with the hospital based treatment team when necessary to coordinate inpatient and outpatient care.
The staff and provider will complete all medical forms such as insurance, disability, DMV handicap forms, travel change letters, etc. at no charge.
Our administrators will bill your insurance and/or Medicare. Copays for non-Medicare insurance (if this is your primary insurance) will still apply (as this is something that Insurance companies require us to collect as part of their contract with the physician).
Expanded, personalized, comprehensive annual exam including if indicated, in depth history, physical exam laboratory and imaging studies above and beyond traditional exams as defined by insurance.
Preventive services and intervention, as indicated, with content and modalities above and beyond those typically included under insurance coverage.
Expanded office visits as indicated, with content or modalities above and beyond that associated with insurance coverage.
In-depth personalized chronic disease education and treatment plans for hypertension, diabetes, hyperlipidemia, heart disease, asthma, arthritis, osteoporosis, and other chronic conditions, with referrals to subspecialists when necessary, if indicated, above and beyond the content and modalities covered by insurance carriers.
Consultations and personalized coaching for weight loss, smoking cessation, and stress management, if indicated, above and beyond the content and modalities covered by insurance carriers.
Primary care counseling for infertility, marital and family issues, mental health issues, family planning, and sexual dysfunction if indicated, above and beyond that covered by insurance carriers.
Technological modalities (virtual meeting, virtual reality, enhanced communication including group and individual telemedicine sessions) supporting these services, above and beyond those covered by insurance companies.
Becoming a Member:
Contact our office at 831-649-1011, and tell us your preference to become a patient of Eliot Light, M.D. or Siang Lo, D.O.
You will be instructed to review and sign a membership contract:
Upon receipt of your initial payment and your signed contract, review the NEW PATIENTS tab. You will be asked to fill out the ADULT or PEDIATRIC health history forms. We encourage you to set up an initial appointment, so the physician can become familiar with your current and past health issues, as well as current medications and supplements.